Our Reviews

I always use Folsom Buick and have ALWAYS been treated fairly. This time has been far different. I had a filter changed and a MASS airflow sensor changed for a whopping $300.00 and check engine light is STILL on. I was told its ok to drive and to not worry about it while we wait for my extended warranty company to approve a simple repair that supposedly will take 2.5 hours. Its been days and still no word back even AFTER I got all the maintenance records emailed to a service rep. for the warranty company, ( NO way it could take this long for them to approve repair and contact Buick) No clue when I can bring it back to get it fixed as nobody is communicating with me. It was already determined that the part is covered as well. Very unhappy this go round.

As always Dave Weller took very good care of us. He made servicing our Cadillac and Chevy Truck easy and event free. However, your companies new policy of phone solicitation and endless e-mails leaves a lot to be desired. Day after day calls were coming in after i had scheduled service with Dave. Even while the vehicles were in your shop I was still getting calls. I finally called Dave and asked him to take us off your list. In the course of a week I had three calls from a female voice and one from a male voice. While my vehicles wee in the shop I was getting e-mails that made no sense. Dave suggested that I ignore them . I own a management company and I am seeing similar situations with many of the trades we hirer. Endless e-mails and if we do not respond to the request for a rating they just keep coming. In my business if I keep using a vendor that shows that I am satisfied and they did a good job. If not then I find another vendor. Begging for ratings to attract future sales will, in my case, result in the loss of me as a client. I get it you purchased a computer sales program to bolster your service department. But at what future cost. I prefer the old way. Great service by Dave and I have been a loyal customer for many years and several different vehicles. Russell Meadows....

My experience was all around great with Connor, Michael and Steve. Connor walked me through the process of buying my truck from start to finish and was very transparent with me. Any questions that I had about purchasing a truck were answered in a professional manner. I am very blessed to have the opportunity to work with all of the sales representatives at the Folsom Lake GMC dealership. My family, Friends and I look forward to working with this community again when we buy our next vehicle.

Great experience. I've bought cars in the past. The sales team were not pushy but were honest, respectful and helped us get the car we always wanted.

We went in to the dealership to have our truck serviced. When we were there we told them that our door handle broke when we getting out truck a few weeks ago, so they would fix it. When they were fixing it they made 2very small hole that was in the wrong place. , so they didn 't even charge us for that. They are all very nice every time we come in

Not to happy this time around. Waited almost 4 hours for oil change, tire rotation and replace rear windshield wiper blade. They broke the windshield wiper and had to order the part. "OH just come back tomorrow" they said. I'm not upset about the broken part. Just annoyed I had to wait 3 1/2 hours. AND...they left their junk in my car. Ya..not the best this time around.

Always pleasant

Folsom GMC service department rocks! Once again they went way beyond my expectations. My car problem was taken care of professionally in a timely manner and for a fair price.

We had an appointment for a regular service at 8:15am. We were one of the first cars in and it took over 3 hours when there were no issues. This should have been an hour and not 3. Also, the service request on the Buick App does not work. I made two separate appointments through the app and received confirmations. Both of those appointments were later canceled for no reason. I then called the dealership and made an appointment for which I received an email and text confirmation. A couple days later, I then received another call from the dealership saying that I did not have an appointment and I need to schedule one. I had to call back and schedule a second appointment after Telling them that I already received a confirmation for the first appointment. They did not see the other appointment and made me make a second appointment. When I arrived at the dealership, both of my appointments were still in your system.

Purchasing my vehicle from out of town was quick and easy with great customer service.

Alex Z was great!

The staff is always super helpful and friendly. I appreciate that they point out potential problems. I was experiencing an issue, I thought it was related to what they currently were addressing, so I hadn’t mentioned it. During my appt they came to me and asked if I noticed this other issue. They told me what would happen if they didn’t fix it. Then made sure it was covered under my warranty and ordered the parts they needed. I am getting it fixed tomorrow. As I have been waiting for the parts to arrive, the car has been doing exactly what they said it would do. The last thing I want is to be broken down with an infant and small children in the summer heat, so I appreciate them pointing these issue out to me. Plus I always leave with a super shiny clean car!!

The time required for my oil change and tire rotation was excessive approximately 3.5 hrs. I requested that the vehicle be washed and when told the vehicle was done it had not been washed. It was sent back to be washed and after waiting an additional hour I told the service representative I could wait no longer and said to forget the wash. The service representative went to get the vehicle and found on it on lot. Apparently the wash had been done but the rep was not told. Poor service.

Great experiences each visit with Tyler S and his partners. Made the purchase a fun and learning time on the truck we bought.

The service writer was very friendly and explained everything that was to be completed during the service.

Frank took my service order promptly and discussed the options. Also got on top of the pending recall issues in addition to my service. He was personable and responsible and kept the service process as timely as possible.

The service writer (Frank) went above and beyond what was expected.

Chad showed me the cars that I was interested in. He was very helpful with our new vehicle.

Thank you

I had regular maintenance done on my 2017 Terrain. I was given a choice between a $3xx and a $4xx package. The service person suggested the $3xx package. I agreed. Then a little while later she asked about premium service. I didn't know what she meant. I just agreed. Not knowing it was going to add enough to take the total over $8xx. Not happy about this. I don't have a job and low on funds. Didn't need the dealership to cost me this much. Unhappy

The staff made the buying process easy and quick. They listened and opened to bargain to meet my expectations.

Was greeted and helped by Lily, who was friendly and provided clear information about servicing my vehicle.

Dave is the best! Great service and always willing to help

Russel was great. My vehicle had an airbag recall. When I came in originally my part had not arrived. Russell took immediate action to follow up on the status of the part. He took my information and ensured me he would contact me himself once the part was received. He was a man of his word as he contacted me directly and scheduled me an appointment to have the recall fixed as soon as possible. I was expecting to not have my vehicle for the remainder of the day but the service was complete in a couple hours. Excellent customer service.

My experience was great buying my Yukon XL Denali over Labor Day weekend. We completed almost everything over the phone and when we arrived as we let them know we have two young children. They did all they could to make sure we were out of there as fast as we could under an hour

The service was great and affordable

Service advisor Dave always provides great advice. The shop delivers excellent service results.

excellent .

Easy communication, Fair and reasonable pricing. Marty made this entire experience a complete pleasure. I made all the arrangements remotely and when I visited the dealership the entire Folsom GMC Buick team was there to assist all the way through the process. Wes got the financing in order and off I went with my 2025 GMC Sierra 2500HD.

I did not on 07 30 25 I don't have the milege.

Great customer service from Alex and everyone we worked with.

They got it done in time

Its was great! Nice and easy

Lily is awesome, no complaints

Got my truck in for new tires on the same day request. Worked out really well.

The staff and management were amazing and added to a great experience

Friendly, helpful and organized staff.

I had a great experience with the service team at Folsom Buick GMC. Even though I was late to my appointment, they didn’t make an issue of it at all. The staff was very pleasant, professional, and made the whole process easy. Service was completed quickly, and my truck is running great. I really appreciated the courtesy and efficiency—definitely one of the better service experiences I’ve had at a dealership. Highly recommend!

Folsom GMC has always given us great service we continue to find you always treat us with great service ! Thank you

Very professional

It was great working with Jacob from GMC Folsom. From start to finish it was a breeze. Jacob was very knowledgeable of the vehicle I ended up Leasing. I highly recommend going to see him if you are interested in a new car. Thank you for great service!

Great customer service. Thanks Russell!

Faster then other dealerships

Chad was excellent.

My car was in and out. Thank you very much. Great job.

Connor and Jay were great and easy to work with. Had a flawless experience.

Greg and the other manager with him took care of us and accommodated our needs financially. The service and etiquette was great.

I have purchased from Alex Zagalskiy previously, so I call him and told him what I wanted. He then took care of everything and delivered my truck.

My experience at the dealership was absolutely exceptional thanks to Alex Zagalskuiy. From the moment I walked in, Alex made me feel welcomed, respected, and completely at ease. He was extremely knowledgeable, patient, and attentive to every detail, taking the time to answer all my questions and ensure I understood every part of the process. What impressed me most was his genuine professionalism and integrity—there was never any pressure, only helpful guidance and honest recommendations that reflected my needs and budget. Alex went above and beyond to make sure I was satisfied with my purchase, even following up afterward to ensure everything was perfect. It is rare to meet a sales representative who truly cares about their customers the way Alex does. He turned what could have been a stressful experience into a smooth, enjoyable, and memorable one. I highly recommend asking for Alex Zagalskuiy if you are looking for someone who delivers outstanding service, sincere care, and unmatched expertise.

Friendly service. Fair price for an outstanding vehicle

Folsom GMC is an outstanding dealership. This is the 4th vehicle I have purchased through this dealership, and I am always impressed with their professionalism. They are good negotiators, but I must admit this is a talent that I admire.

The gmc still has same problem had to jump start today

Good experience overall.

I recently had the pleasure of working with Lily, my service advisor at Folsom GMC, and I am compelled to share what an exceptional experience it was. From the moment I arrived, Lily demonstrated the highest level of professionalism, courtesy, and attention to detail. She took the time to clearly explain the service process, kept me informed throughout, and ensured that everything was completed efficiently and to the highest standard. Her commitment to customer satisfaction and genuine care for both my vehicle and my experience truly stood out. It is rare to encounter someone who combines expertise with such a personal touch. Because of the outstanding service I received from Lily, I will gladly return to Folsom GMC for future maintenance and repairs, and I will be requesting her assistance specifically. Folsom GMC is fortunate to have such a dedicated and customer-focused professional on their team.

Connor and Charlie were great to work with. We really enjoyed our experience.

Very fast - only spent 1.5 hours from start to finish.

Taken in on time. Coffee in lounge while waiting

Frank took good care of my truck

Your service staff is polite and very helpful. They’ve always treated me great

RECENTLY HAD TRANSMISSION SERVICE, TRANSMISSION STILL SHIFTING HARD THROUGH THE GEARS. THEY FOUND A BROKEN MOTOR MOUNT, BOTH MOUNT CHANGED OUT IN A DIFFERENT SERVICE APPOINTMENT. THANK YOU FRANK FOR YOUR SERVICE ADVISE.

Excellent. No pressure to buy. Marty Needfe was great to work with.

Dealership is great 👌 They buy lunch for us.

I called mid afternoon, spoke with a salesman, told him which truck I was looking at online and what I wanted to pay for it. Shortly after a sales manager called me and was able to make the sale! Went to pick it up after work, it was ready and so was the paperwork. Great experience, fair pricing, I recommend Folsom GMC to anyone looking for a new vehicle.

The overall buying and trade in process was very easy without any issues.

Andrew was very helpful and assisted us with looking at the different Buicks we were interested in. Steve was very helpful with the negotiation and both were very pleasant and professional to work with.

Great customer service. Lily was great at communicating and made the experience easy.

Made appointment, I showed up on time. Dealer changed the oil, topped off the fluids. Done in 2 hours.

The oil change was done in a timely fashion while I waited. The agent gave me a couple of options for the service that was provided.

I initially looked at some trucks with Kevin a few weeks ago and came back on 10/25/2025 after making a decision on the Sierra 1500 AT4. Both Kevin and Charles were great to work with.

They were excellent. Very informative, not pushy it was an easy buying experience.

I made an appointment after having a problem with the car. I was told about checking all the systems and agreed, although I felt the price was high. We are seniors and my husband was not with me because of mobility issues. I am satisfied with the service, I feel they do a good job. The service was done in a timely manner and the Schuttle drivers, Jacob and Zeb are very nice.

I had to return to have a repair of a wind noise for a second time due to the tech not diagnostic not done correctly or the repair for the noise Also had to do a test drive with the shop foreman to show brake pulsating issue tech could not find Also had to return for both repairs and to notice they did a check out of my truck and did not notice the running board lights were not working

My sales rep Jake was outstanding, and the process was very smooth

My experience at Folsom Buick GMC was absolutely outstanding! From start to finish, the entire process was smooth, enjoyable, and truly first-class. Charlie Drago my salesman, went above and beyond to make sure I found exactly what I wanted the incredible 2026 Denali Ultimate 2500. His knowledge, professionalism, and genuine enthusiasm made the experience not just great, but exceptional. Every detail was handled with care, and I left the dealership feeling confident and thrilled with my purchase. I couldn’t have asked for a better experience or a better salesperson Charlie and his team made it all happen!

I was not asked what else I would like service with No one informed me that my truck was done…there was no telling how long I was waiting for while my truck had been waiting for me

Dave Weller has been my trusted advisor for over 15 years and NEVER disappoints! Always good at estimating and completion. Want to give a 'thank you' to Turon for the assist in setting the appointment.

Alex Zagalskiy was amazing and made sure everything went smoothly. He goes over the new vehicle controls before you take off and even Calls you a few days later to see how everything is going

I have bought over 50 cars in my lifetime, Very good service. Everyone was polite and friendly

The staff provided exceptional assistance throughout my purchase. They allowed me ample time to make an informed decision, were never intrusive, and addressed all of my questions thoroughly.

It took several mis steps to get scheduled for a GMC recall front grille clip. Three false starts based upon part to be ordered. Once scheduled it was estimated as 30 minute repair. After 3 hours in shop, I started to ask questions and got BS. At three and half hours I insisted that I had to go and got told adhesive was still drying so it was my responsibility if it failed and the service ticket was annotated as such . The cya culture and the patronizing manner of assistant service manager was appalling. I was incredulous when he got involved to help and he and service attendant had the wrong vehicle. He seemed to want to make the situation my fault (which it was only because I took the vehicle to Folsom GMC).I left and called in my complaint to a nicely spoken person (positive), but I have no confidence that may vehicle was even repaired or that a part was ever needed. The whole episode seemed to be to get vehicles in so that they can market service in response to the free multi point inspection. Not a good experience.

Went in to have air bag recall serviced, my wife got t-boned next day the air bags did not inflate, car is now totaled

Kai was kind and professional. My vehicle was in for its first oil change and it was performed and finished within 2 hours.

Our service manager, Frank was very friendly and helpful working with us on our repair needs. Very happy with the service!

Made service appointment for 7am. Did a night drop, just to be able to get my truck back sooner. Horrible follow up with the progress of the truck. Just for a simple oil change, brake check and minor plug power (in bed). It took two days to get this done. I certainly will not be bring my truck back to Folsom. I'm sure the Roseville GMC will do a much better job. BTW the brakes are still squeaking. I also asked them to detail truck.............NOT DONE

From your sales person, Bobby, to the rest of your showroom personal the experience was pretty easy going. My second time working with Bobby and my second Buick in 2 1/2 years. 10 out of 10 !!

Work was performed as requested

Courteous, helpful, timely

As usual, Dave in Service made me feel as though I was the only customer in the world. He helped provide me with fast service, was very courteous and went the extra mile like he always does.

Smooth and easy. Only negative is the offer sheet is unnecessarily vague and confusing with the #'s too small and light printing to read easily.

I went to the dealer to drive a Canyon Denali. When I got there the trucks battery was dead and had to jump start. The truck stalled shortly after and required a new battery. I told them to call me when they had the problem resolved. I received a call and chance to drive two days later. We decided to purchase and had to use the paperless system. Very confusing and was not able to review documents with clarity to know what I was signing.

Well service side was ok cause we were told they would be able to look at our vehicle that day by someone in a call center bdc and they really couldn’t. The sells side was excellent and was a seamless experience to trade in vehicle that was dropped off for service and purchase our new Buick

The service is always good, happy you have Schuttle service. Both drivers I had were great. I felt the price was excessive.

Very nice experience.

Folsom GMC is great, they have treated me great! The service department is great and they have been so professional and fast. After having many other nightmare experiences at other dealerships Folsom GMC is a blessing!

You all were great. My experience was absolutely perfect. This is my second truck from you guys & will definitely be back!

Was easy to make an appointment, a first, and got in and out for my service. Very happy.

Marty was amazing. Easy to work with and got me exactly what I wanted

Problem repaired under extended warranty while I waited. Love the snack robot.

No pressure the guys listen what I need and deliver according we ask

I called in to setup service on my 2025 GMC Sierra 1500 for Saturday December 6th at 8:00 AM but when I showed up, I was not on the schedule. Although, the Service Writer that assisted me said she was able to get me in at 8 AM. I told her that I was going to wait for my truck and I asked how long it would take. She said it should be ready by noon or sooner. I explained the reason I requested an early service was because I had to be at an event at 10AM and that I needed at least a half an hour to get to the event. She said she would make note that I needed my truck by 9:30 AM and that she would inform the technician as well. My truck was completed by 9:30 AM as promised and I was able to get to my event on time. It's not often nowadays that people hold or meet their promises. Thank you to the Service team for making things happen and going above & beyond to ensure my truck's service was completed as promised. Kudos to the Service Writer and team.

Decent service. Waiting a few minutes before being greeting in the lobby. Aerobics advisor was nice. But I had to call to check status. When I pick up my truck it was parked under nasty trees dropping leaves and debris on my paint. The parts department loaded parts inside my truck which was really nice. So overall I am satisfied. I just wish dealerships or service companies these days would focus on the little details and prioritize customer service on a higher level.

I have always had great service and support from your Service Team, especially from Dave Weller, Guy Kennedy, and Luis (not sure of last name); I must say though that in the last year, I have really noticed a "change" in the atmosphere there (a coldness) and unless I work directly through Dave W. If it weren't for Dave, Guy, and Luis and even Zeb, the shuttle guy, I may re-consider my thoughts at present. Still, Dave and Luis took excellent care of my vehicle as they always have since 2003. I still appreciate the service received from Folsom GMC Service.

The experience was very quick and easy.

First time here since moving in Feb. Always used Stocktons GMC dealership with no problems, mostly. Didn’t have a good experience at all steps. Using GMC app, I made an appointment, got acknowledgment of it. An hour later I got notified it was canceled with no reason so I did it again the next day & it got canceled again, no explanation. Following day I made an appointment on this dealerships website. This time it took. Dropped off truck, aside from the overcrowding at the service entrance, I was treated pretty typical (ignored initially and then all good). Later that day received call that work not done & there was a need to keep it overnight (60k mile work). Next day picked up truck, got a $30 credit which was nice but the bill was $1,600. Then had to drive CAREFULLY thru a maze of parked vehicles to get out of the parking spot and then the lot! Nearly scraped 2 vehicles along the way. Got on the freeway and noticed the engine light was illuminated. Had to turn around to get that addressed. Lilly (very good rep) had to hunt down the tech and then the sup/mgr to figure out the problem, meanwhile I waited. Come to find out they didn’t reset the computer after cleaning the battery cables. Got the truck home and saw that the tech/techs left grease all over the hood and both doors. Unfortunately I had just spent $300 on detailing days earlier so you can imagine my disappointment over the lack of respect for my vehicle or me. It could be a ‘one off’ but there is little trust in this dealership. I’m looking for a regular dealership since my truck has never been touched by anyone else and even though this one is the closest, I plan to try Placerville next to see how they perform. Sorry but this interaction was very disappointing.

Dave Weller excels in the service department. He’s the reason we travel to Folsom GMC for service. He is so knowledgeable and we appreciate him so much!!

We had a very positive experience at the Folsom Buick GMC dealership. Both Kevin and Jay were friendly, helpful, and professional throughout the process. They understood our goals and worked within our budget. After visiting a couple of other local dealerships, we noticed a notable difference in the customer service provided here. Kevin and Jay allowed my spouse and me to discuss our financial situation privately before making a final decision on the purchase. That was something we didn't experience at other dealerships, and it helped us feel welcome and comfortable doing business with them.

Your service writers are understaffed. I Brought my car in at 8:30am and picked it up at 4:00pm and I witnessed the service writer stating that he had not been to lunch at 4pm.

Jacob was fantastic to work with along with the entire staff. Great experience!!

The team is friendly and helpful, and they performed the work as described, but the cost for a basic level 15k tune-up these days is ridiculous and not as comprehensive as I remember in the not-so-distant past. Almost $1,000 and no fuel filter change? I called and was advised that this is not part of this package, despite my internal gauge showing 16% remains on my fuel filter. It would have been a solid upsell if called on it despite the additional cost of ~$250. My truck was returned without a wash, and I was told the wash bay was full. They never really do a great job anyway, but I was just disappointed it wasn’t offered, even if I had to wait.

The process was quick & easy.

Bobby and Jay were fantastic to work with. They were very professional as well as personable.

Marty made everything easy. Explained everything, offered things he thought I may need (accessories, extra protection for the truck). I’ve never had such an easy time buying a car. I was dreading it, but Marty made it such a smooth process.

Overcharged for extra service services like flushing coolant, exchange brake fluid, clean battery terminals, adding anti corrosion pads on battery for 20k service. Also included filling up the DEF, oil change, tire rotation and clean under body. BEFORE LEAVING NOTICED DEF WAS NOT FILLED OR ANY DEF ADDED BROUGHT IT BACK IN TO GARAGE AND THEY ADDED 3 GALLONS spilling over the side of the truck making it appear. It was overfilled. Got home noticed oil leak - inspected leaking from filter and under body was not cleaned , battery terminals weren’t cleaned no anti corrosion pads added, and DEF was still low by two lines. Had to bring it back in the following day Saturday (Touron’s day off) and they had to change the oil due to “bad filter“ and had to add two more gallons of DEF said they did clean the under body, but the battery pads weren’t in the “kit”. Reason for two stars versus one - because they made an attempt to fix the following day. After that serviceTouron, the service manager, gave me a quote on 4 new tires saying he would make it right giving me a good priceand I asked him to order them but have not heard back. Very dissatisfying.paying over $1,782 for a 20k service seems very excessive. I was willing to pay thinking I wasn’t being taken advantage of but believe very minor service was done not well for a very expensive price.

Charlie is awesome! Knowledgeable, friendly and makes the car buying process feel easy.

I dropped off my hummer ev for a tire rotation and I had concerns about my vehicle not having the most up to date software on Friday January 2nd at 330 pm. Lilly was extremely rude and combative about my software concerns. When she incorrectly conveyed my concerns to another coworker I corrected her and she snapped at me for correcting her mistake. Records show my rotation was done at approximately 545 pm on Friday but Lilly did not call me to pick it up. She did not call me Saturday either to let me know to pick up my car. I had to call on my own to find out that my car was ready. I probably will not be returning to this dealership for service or any future buying or leasing of vehicles.

Excellent

Your finance guy was a little grouchy

Superior service

The level of communication here is rough. Has been for some time- I have to call to get updates because there’s little provided. They had my car for 2 days this last time and issues are not corrected so I have to call and go back again. They’re overcrowded and wait times are long. When they called because my vehicle was ready I waited 30 mins and was late to get my kid from school

I had a scheduled appointment and left my truck for three days and rented a car. The service representative knew I needed my truck back. Three days later I never received an update call from the service representative and my truck wasn’t even looked at. I had to call multiple times because the service representative wasn’t proactive. I got my truck back two weeks later. Also, I was not informed by the representative that I could use my GM points which would have saved me a lot of money. Overall, it was an awful experience and the representative was disorganized and unprofessional.

Dave Weller and Lily are awesome employees

Alex helped us with purchasing our new truck. He was 100% super knowledgeable and everything went perfect. No pressure felt at all. We are very happy.

The recall service on my Yukon was carried out quickly and service advisor Lily Falkenberg was professional and pleasant to deal with.

Lily was helpful

Connor was great to work with; he should be able to close his ow deals.

I came in for an oil change and battery replacement. Work was completed timely and prices were very fair.

It went smoothly. Solved my issue and did it quickly.

lack of cooperation regarding replacing my loan with a new loan ive been approved for

Left truck there for four weeks, never repaired. Picked it up, said brakes were changed, still squeaked, come to find out there were never changed

Came in for sbd oil change. Dealer offer other services that they can perform but did not force me to get premium air into tires. Great and quick service

Alex is a gem. Very courteous and super helpful. I know if I have any questions I can call him or come by and he’ll help me learn more about operating my new care. Last car was a 2012. The cars today are totally different and it’s going to take me a while to figure out everything. I now I can count on him to guide me through it.

Extremely professional, fast and efficient

I recently purchased a truck from Folsom GMC, and although it took multiple trips into the dealership, overall I couldn't be happier with the experience! From the moment I stepped onto the lot, the staff was incredibly welcoming and attentive. They took the time to understand my needs and helped me find the perfect truck that fits my lifestyle. The 2026 selection at Folsom GMC was impressive, and our sales representatives Conner and Andrew were knowledgeable and patient, answering all my questions with a smile. I truly appreciated their transparency and honesty throughout the purchasing process. Driving my new truck has been a dream—it's everything I hoped for and more! The quality and features exceeded my expectations, and I am thrilled with my choice. A big thank you to every Connor, Jay, Andrew, Michael, and Steve at Folsom GMC for their exceptional service and for making my truck-buying experience so positive. I highly recommend them to anyone in the market for a new vehicle! Thanks, Kenny

The salesman Greg was absolutely wonderful. I would refer him to everyone!

Conner, our salesman, was very friendly and helpful. We were very happy to be working with him.

Excellent customer service

Great experience with Bobby as our Sales agent

The people at Folsom GMC are top notch. My sales person Charlie was one of the best and was super informative and supportive even after the sale was complete. The sales manager Scott was easy going and this wasn't the typical pushy sales that I have seen at other dealership. Great working with these folks. Highly recommend.

I came in with codes diagnosed walked out without them, not fixed six hours later with recommendations that I was going to have to pay a couple thousand dollars on a car that I purchased from them 6000 miles ago under their used warranty. I was told only normal wear and tear is what I was going to have to worry about for the next six years. I’m still waiting to find out the final outcome but they keep sending a request for a review so I’m filling it out instead of ignoring it. It’s their third time that they sent one to me.

The service department was very through and expedient on the service of our new Canyon AT4X vehicle.

Great service timely performed. Service advisor very efficient let me know my options. i recommend Folsom Buick GMC.

Kaye has always been professional and courteous in my interaction with her.

The service department was very welcoming upon entering the store. Our service writer Lily was friendly, professional, and genuinely concerned for our vehicle. An asset to the dealership.

Super service!

Very friendly and fast

Daniel while new did a great job getting us the optimal execution.

So easy to get a new truck!

Good people

Very outstanding service,

I felt that Clint the service manager genuinely understood my situation and went above and beyond what I would normally expect. He made a frustrating situation bearable - I wish all service staff would be exactly like him…..would make life so much easier

I am very impressed how your service department has improved. It is clear that your efforts have made a difference

Great!

Our car did not have the second key fob and some of the purchased features installed when we picked it up initially. We were told that everything would be there within a week and we could bring it back to get everything installed within a day. When we were told they had everything, they did not & spent 3 days adding a roof rack & black emblems. Finally, we picked up the car and were told it could be another week or 2 before everything else was there to be installed. We still did not receive the second key fob at this time. We were finally told that everything was there & to drop the car off again last week, so we did. The car ended up being taken to another repair shop to fix a scratch that happened due to the service team while the car was in their possession. We were then called on Friday night that the car was ready to be picked up. We live an hour away from this dealership, so we have to plan in advance to make it there. Today is now Tuesday, my husband went to pick it up, and it is still not ready. Our experience with this service has been far from enjoyable.

Very professional, service oriented experince. Marty Neefe was great, very helpful in finding the right vehicle, managing the transaction and delivering the vehicle.

Excellent service and done very quickly!!

Clint Loddicote provided exceptional customer service. He kept me informed about the status of my truck and coordinated with the sales department to schedule my truck detail.

Very good and considerate service. Clint Liddicote was very polite and helpful.

Horrible customer service. Horrible experience with everything done on my truck and not only that the last time I went they didn’t even aline my truck properly and they lied about doing it.

I did not have my vehicle serviced on 2/25/26 as this survey email states. However, I am STILL awaiting replacement of the driver side front wheel well liner shield/guard because it was not RE-ATTACHED after replacing my wiper fluid reservoir. As a result, it was just hanging loose and was damaged when I returned home. I had to bring it back to the dealer and have them re-attach a keeper plug to keep it in place and the one that was used is NOT the right size. The service writer is still attempting to locate a replacement wheel well liner and the damage leaves my wiper reservoir partially exposed. I have been very pleased with Service Writer Dave Weller and senior tech Luis, but beyond that, I have lost a lot of faith in this current service department.

Great service, and an easy buying

Scott and Jay, both sales managers were honest fair and straight shooters! Connor great salesman! Daniel the finance manager was great as well! Overall, good experience will come back when I need a new car!!

Marty was great 11/10. The finance bro did amazing as well. He ensured I understood the contract and all of the California laws that affected my purchase.

I worked with salesman Juan and sales manager Steve for my purchase. I have nothing but positive things to say about these men. They were honest, negotiated fairly, and went above and beyond to make the deal happen. I was able to get all the details agreed to before I arrived. I noticed something I wanted fixed when I took the truck for a test drive. They respected my time so they told me that I could go home and that they would drive the truck and the paperwork to me. Most dealerships would have tried to get me to wait for several hours in their lobby. Not these guys. They handled business and respected my family's time.

Truly feel like the hole team go out of their way to not just sell, but help you. I've been working with them for 25 years.

Mr. Weller in service was absolutely amazing. He was very helpful and made sure that everything was taken care of. Really appreciate him!

Everything was very streamline got my condition report of my car and they even washed it before i got it back

Very helpful finding the car we wanted.

Only one week after my purchase, I had to take the vehicle into the service department. I would’ve taken it in sooner if the weather wasn’t an issue. Due to rain storms, I would’ve noticed the transmission leak a lot sooner. Now my car is in service for over a week and a half for something that shouldn’t have never been an issue. I never expected to buy a car and have it have to be serviced so quickly.

Great experience Alex was awesome. Really took the time to help me pick the suv that was right for me and my family. Will definitely come back for future car purchases. ??

Folsom GMC was able to service my vehicle professionally and quickly while I waited.

Well I brought my Denali EV in due to several reasons. Main reason was due to connection issues to network. Maps not working, charging at home not working. Also had a ticket with onstar opened on connection issues and they said it was telematics module failure. Dealership said they had to replicate the issue and could not. As I’m driving home from dealership maps is still not working again Service center should not have let me leave dealership with same known issue. Now I’m waiting to get telematics module part that is on back order. I spent $90k for this truck and having a lot of issues in just 6 months!!! I’ve had several GMC trucks in past and this is definitely worst experience I’ve had. I may consider lemon law on this one.

Jay and Bobby gave my wife and I exceptional service! Great communication through the entire process of purchase. We are both very satisfied with them. They gave us what the joy of purchasing a vehicle should be. We will be back for our next purchase

Excellent service and communication. Very personable

Very pleasant experience, there was not any pressure to buy the vehicle and everything was handled in a very professional and friendly manner. It was definitely The staff went out of their way to insure that the deal was completed that night, they stayed late to complete the paper work. Marty, the salesman, even followed us to our house at 10:00 pm to pick up the check so we could take the vehicle home that night. We were very pleased with the service and would return to the dealer when we are in the market for another vehicle.

Your warranty tow provider picked up our truck to take it to you for warranty work, left the key on while it sat on your lot that drained the battery. You guys charged us for the battery replacement and when all was repaired and waiting on my cooperate accounting to process the credit card needed to pay the bill, you threated to charge us a whopping $200 per day if we didn't get it done ASAP. You ARE simply the WORST dealer I have ever come across and will NEVER deal with you again!

David W. is always so helpful.

Great staff work on my truck right away, updated me on the issue Thank you

Alex and Juan were great. Low key, patient and thorough.

The service was great. People are friendly and helpful.

Love Dave Wheeler in service, he is my go to guy, but the other service rep are great too. also love the driver's who get me home and back safely. My car is well cared for and I trust the work they do and the fact that they stand behind it!

Mr. Weller provided outstanding customer support

The buying experience was the best, I have had. Our sales person "Connor" was great, very relatable and intuitive to the type of trim levels we were looking for. He listened to what we were saying and never steered us to in any other direction. Connor answered our questions, and we never felt that he was pressuring us to "Seal the Deal!" When we settled on a vehicle and were ready to negotiate, Our sales manager Steve was strait forward as well. We were able to negotiate a great price and also not getting force to buy extra applied "packages" that we did not want, "except for some options that were already on or applied to the vehicle. Dan from financing was also great. He pushed a little for some of the extra tack on option and fees, but was able to reason with us on getting the extended 10 year warranty, "and with all the electronics that are My Denali Truck and think it is wise to have." got us through the paper work fast, and after a intense day of car buying were on our way home. "Oh Dan also volunteered to stop by our house to get the pink slip for our trade in!" I believe we got a great deal on our truck and thank you Folsom Lake GMC for a very good experience.

Well the only thing good was the price for my front brakes I asked for someone to tell me what the 4 tire pressure sensors in my glove box were for And no answer but was told just throw them away Also they reset my rear brake monitor back to 100% when you did just front brakes Also was called to sell me rear brakes based on the pads being thin but my monitor says 65% Also did not receive my free car wash and I asked for it advisor said they would and still never did it

My service person was Lily. She Went beyond the call of duty to take care of my truck 👍

Service as expected

They were polite professional and helpful. I will be back when I need dealership work.

Marty and Michael made the entire experience comfortable and quick. I never felt rushed or pressured to buy the vehicle as I had already picked one out before arriving. I was greeted right outside when I arrived and test drove the vehicle and fell in love. The personalized videos from Marty showed they go the extra mile setting them apart from other dealerships by creating a personalized touch to customers. This by far was the best car buying experience I have ever experienced and I feel like I got quite the deal on my new Buick Envista. I would highly recommend them to anyone. I appreciate them not judging my situation and less than perfect credit score.

Me and my wife had a great experience with Bobby and Steve, they were very helpful and no pressure. We are very happy with our new Canyon and love it. I was very happy when we got home and it fit in the garage to keep it nice. Thank you very much Rodney and Tammy.

Excellent service

Muy been trato

As always Dave Weller took very good care of us. He made servicing our Cadillac and Chevy Truck easy and event free. However, your companies new policy of phone solicitation and endless e-mails leaves a lot to be desired. Day after day calls were coming in after i had scheduled service with Dave. Even while the vehicles were in your shop I was still getting calls. I finally called Dave and asked him to take us off your list. In the course of a week I had three calls from a female voice and one from a male voice. While my vehicles wee in the shop I was getting e-mails that made no sense. Dave suggested that I ignore them . I own a management company and I am seeing similar situations with many of the trades we hirer. Endless e-mails and if we do not respond to the request for a rating they just keep coming. In my business if I keep using a vendor that shows that I am satisfied and they did a good job. If not then I find another vendor. Begging for ratings to attract future sales will, in my case, result in the loss of me as a client. I get it you purchased a computer sales program to bolster your service department. But at what future cost. I prefer the old way. Great service by Dave and I have been a loyal customer for many years and several different vehicles. Russell Meadows....

I always use Folsom Buick and have ALWAYS been treated fairly. This time has been far different. I had a filter changed and a MASS airflow sensor changed for a whopping $300.00 and check engine light is STILL on. I was told its ok to drive and to not worry about it while we wait for my extended warranty company to approve a simple repair that supposedly will take 2.5 hours. Its been days and still no word back even AFTER I got all the maintenance records emailed to a service rep. for the warranty company, ( NO way it could take this long for them to approve repair and contact Buick) No clue when I can bring it back to get it fixed as nobody is communicating with me. It was already determined that the part is covered as well. Very unhappy this go round.

Lily, Is personable, helpful, cheerful and is a true professional. She always makes my maintenance visits pleasant.

Left my car dirty

AMAZING STAFF, GREAT EXPERIENCE!

Loved the personal care in getting me in my truck a day early and scheduling am official detail after.

Marty was amazing. Extremely responsive and knowledgeable and make the process super smooth.

Darren thought $300 for 1 TPMS was the price That’s my last visit to your dealership . 1 1/2 hr wait for my appointment , parts delivered once a day Done

I left my truck at your shop for 6 days. The day after it was returned to me the check engine light came on for the very same issue I just brought it in for. Since it’s a hassle to bring my truck in and be without a vehicle I needed a loaner vehicle which your service technician Darin assured me would be provided. When I dropped my truck off Saturday morning the service advisor Kay had no record of Darin providing me a loaner car. It was frustrating to have to deal with that. Ultimately I got the loaner. Between my truck not being fixed properly the first time and lack of communication between your staff it was an awful customer experience.

Scott and Angie were great

First let me say service advisor Dave Weller is excellent. As well, service tech Luis, is also excellent. But this last service, after working on my vehicle, I drove it home and found the front wheel well shield was loose and had not been secured. As a result, it was damaged by the front tire as I drove home. I temporarily took one of the trim keepers and inserted it to stay up and brought it back down to the dealer. When I got back home, I intended to re-install one of my battery side posts that has an extender to allow more efficient jumper connection in emergency. I was told the person working on it could not install it. That battery is approx. 2 mos old and Luis was the one who installed it using my extended side mount posts, NO PROBLEM. Well I was advised they had to use a stock post on the positive side. When I got home, I was going to install the extended post but when I went to check the positive post, it was already loose. I decided to "snug it" and it would NOT snug, the threads were stripped. I have to believe they released my vehicle KNOWING the threads were stripped and the positive cable was not truly tightened down. So I brought the vehicle back, explained and showed Dave, and we replaced the battery with good good threads and new side posts. Luis, who KNOWS MY VEHICLE for the last 20+ years performed the work...took him only 30-40 mins max. I've USUALLY had good service, ALWAYS from Dave and Luis, but this time not so good and Dave is still searching for a new wheel well shield liner to replace the one damaged by not quality assuring that area. Very displeased this time around but grateful to Dave and Luis for making the battery issue right. Still pending on the wheel well issue.

Received very warm welcome from beginning to end of the delivery. Really appreciate Jay and his team while we inquire, test drive and with the delivery process.

Very good very cooperative and helpful staff . 👍

Appreciated scheduling a quick appointment (next day) to have Running Boards installed in our new 2026 Acadia. Dave was wonderful setting this up and the finished product and service looked terrific on our vehicle.

Amazing fast and easy

Excellent service.

Great service we had a great salesman Marty. Highly recommend.

The service adviser was very good and the maintenance on my Canyon was very good as well.

Great customer service.

Great customer service and special mention to Joel for being very patient with all the questions and helping out to get us what we need ! Great staff

Felt good with the deal but when I got the exact same truck with on 3 miles on it from the 33 miles on the other. And after running my credit. They wanted $800 more for the truck with lower miles.

The whole experience was really great. Andrew was incredibly easy going and fun to work with. He and Steve did a great job helping us pick our vehicle and getting us the best rate possible. It made the car buying experience an enjoyable one for the whole family. Will definitely recommend GMC Buick Folsom to others.

Bought an AT4 Ultimate from Folsom Buick GMC and couldn't be happier with the experience. Tyler, Scott, and Jay were fantastic to work with-knowledgeable, helpful, and genuinely focused on making the process easy and stress-free. They gave us a great deal, answered all our questions, and made everything smooth from start to finish. Customer service was truly impeccable. I couldn't have asked for a better dealership experience and will absolutely be referring friends and family here!

Called Weeks back to add first oil change service to vehicle for 5000 miles confirmed it twice before dropping it off after picking up the vehicle yesterday afternoon. Noticed that the oil change had not been completed after I drove 20 minutes away called to get a hold of someone in Service left a message with a sales manager no callback. It seems to be an ongoing thing at this dealership with the service department. I will not be bringing my vehicle back there even though I purchased it from them. It is far out of my way from My Home and again they disappointed the fact that there’s no callback proves that they are a failed service center.

When we drove in were shortly thereafter greeted by Angie who was kind. She graciously showed us a few trucks. The one we wanted we were almost sure it was out of reach for us, however once we went inside and met Steven and Michael who were also very kind, we walked out with the truck we had our eye on.

I was in and out for a service check/lube. I was greeting quickly and the service completed in an efficient amount of time.

I COULDNOT GET AHOLD OF MY ADVISER FOR THE STATUS OF MY VEHICLE. I FOUND OUT THAT MY VEHICLE WAS GOING TO STAY THERE OVERNITE. AT 5PM I TALKED TO DAVE SAYING MY ADVISERE HAD LEFT FOR THE DAY. ALSO WHY WAS MY OLD BATTERY IN MY BACK SERAT FLOOR BOARD. DID I PAY A CORE CHARGE.

The service was, as usual, very professional and pleasant. The only negative for this visit was that it involved waiting an extra hour for completion due to missing staff which I realize was beyond any ones control. Dave was very helpful and apologetic and even gave mean a small discount for my time, which was greatly appreciated.

👍👍💯

I had a great experience at the dealership. They were courageous and very knowledgeable.

Darren Fang was great. He had way more attention to detail than previous advisors. Even met me outside! Never happened before.

N/A

I took my truck in for an oil change, back up break sensor issues, radio issues and the excess burning of oil ( I need to add a quart about every 5000 miles). The truck was done in an hour. I felt the answers I got were just "that is the way it is" answers and my concerns were no big deal! Then I was told the truck was done. I called to get a ride back to the dealership and was put through the general line who told me that the service department would call me right back. I waited over 2 hours and then I called again and finally got someone that could help me. It just seemed to me like the service department did not really care!

Attention to detail and focus to resolve my concerns was good, though the outcome of the diagnostic test is not something I agree with. It is my second time bringing it in for a charging issue. FYI, I have been approached by people considering purchasing a Hummer asking if it is true that there is an issue. The first service advisor told me that it is a known issue without a fix as of last year. So, customer service is not my issue but telling me something that is not accurate is something else.

Very pleasant experience

The service techs and the service desk team are fantastic. That's earned the 2 stars. However, charging about $280/hr (when the techs definitely don't get paid even remotely close to that) is extremely disappointing. I have been a loyal GMC customer, and I will need to purchase new work trucks in the future. I think this experience where I was charged over $5000 for a few bolt replacements and fixing a leak was the nail in the coffin, unfortunately. It's become clear to me that I will be taken advantage of when I don't have the time to shop for better pricing.

Experience was great. O’Neil did a great job, especially being a new salesman, helping out and following up well! Appreciate the service on my week long journey finding THE truck for me. Thanks!

Angie was amazing for me and my family. She was not pushy and was very helpful and understanding.

Always good friendly service.. I just feel like the shop is a bit small and understaffed as they are typically very busy and backed up. although the moral is great and i will wait sometimes to continue being a loyal customer.

Outstanding buying experience. My salesman was extremely responsive throughout the process, delivered the vehicle directly to me, and then spent about 1.5 hours personally going through all of the features and setup. That level of service and attention after the sale is rare. Highly recommended.

Steve, Bobby and the host Robot were great to work with to find our GMC Truck.

Best experience ever. Bobby, Steve were tge best

Good service and communication

Good 👍

Everything went great.

They said I needed rear brakes replaced. Nothing on the report indicates low brake pad found on the rear. Fronts were at 4mm. They said rear was less than 2mm but not marked. My pickup was in 2WD when I went into the dealership. All I brought it in for was an oil change and filter change, it has always been dealership serviced. When I got into it to leave it was locked up in 4WD and the 4WD selector had been switched to auto. It was also coded out as 4WD needing service. The tech said it came in that way, BS no it didn't. Then the lead tech had to spend 30 to 45 min diagnosing and clearing codes. Once cleared it was OK. Nothing was noted in the original diagnosis for any computer codes when it came in. The lead tech said the transfer case and computer got confused for some reason. Clearing the codes allowed it to go back into 2WD. The lead tech said the 4WD selector must have been bumped and transmission into gear simultaneously when they pulled it into the bay. He said computers and sensors don't always talk to each other well. Poor documentation, poor follow up after the service about the condition they said it came in with, if I could give lower than 1 star I would. Lead tech that did the final diagnosis and clearing codes was fantastic but everyone else needs to get reviewed for documentation and professionalism. Never going to Folsom GMC again. I'm an original owner, 2017 GMC 212k miles always dealership serviced but never again at Folsom GMC.

Great crew. Always take good care of my truck

Great Service

Disorganized process. The truck was not washed very well, they didn’t go over the features of the truck with me, they had issues in signing me into onstar and my truck remained in demo mode for 2 days. The signing process was slow and I spent way to much time sitting around waiting for things.

Lilly was great. Helped me out with an uber ride home and was insightful about what my vehicle needed.

I can’t say enough good things about the team at Folsom Buick GMC. I’ve been coming here for a while now, and they have consistently taken care of me, my daughter, and my 2025 GMC 3.0 Duramax with the utmost professionalism. ​A huge thank you to Darren Vang in service for being on top of things, he's professionalism and knowledge tells me he makes sure the maintenance is perfect every time. I also want to give a shout-out to Scott, the GM, for running such a great operation and the entire sales team for being so welcoming. Every time I go in for service Scout makes sure to say hi to me and my daughter, always acknowledging us making my daughter laugh and feel like a kid. For a GM to go out of he's way to do that , It’s rare to find a dealership that provides such a high level of personal touch while maintaining expert-level service. From service advisors to sales teams , even Amber who is in the internet sales / finance to the GM of the store, We always feel like family here. Highly recommended! Thank you Folsom GMC and the entire team for making us feel like family every time

Friendly and helpful

Alex was amazing very helpfull and knowledgeable, I’ve purchased many new cars this was the best experience ever.

Easy, good deal. Michael, Bobby, and Dan were great

Excellent Service

Always helpful staff and trustworthy.

Juan was excellent. It was a great experience. Jay did a fantastic job getting to the number I wanted. Will recommend to others. Worth the drive to Folsom.

Dave Weller, as always, was thoroughand timely on my service

Good communication regarding what was done to my truck. Good service as I needed a ride home and a pick up to retrieve my Denali.

Everyone is very friendly and very helpful had a great experience

Always great service from Dave.

Dave is a true professional, has a great grasp of great service meeting customer needs. He and his team were honest, insightful, and worked hard at doing things the right way.

I believe Folsom Buick and their staff was very attentive on this new vehicle I purchased. Marty and Mike was good about keeping me informed along the way. And delivering the vehicle to me at no charge it was a privilege. I appreciated

The person who check my car in for the oil change was great. However, when I was driving home I noticed one of the tires had more pressure than the other three.The difference was only one pound, but that makes me wonder what else might be wrong.

Very good experience for our first service.

thy did not find what I Sade it was doing.

Bob and jimmy where great to deal with

The whole transaction went very smoothly. I would recommend giving them a chance at your business.

Dave in Service is excellent. Had scheduled an appointment and when I arrived Dave checked me in quickly and got my truck right in. I waited for my truck and it was done on time and complete. Great job

Took me right in and I made my next appointment ! Kaigh was awesome!

Great service! I love this service center!

Service Department did a good job.

Experience with excellent all the folks there that helped us buy it were great if we need another car in the future we'll go back to Folsom GMC

The service technician was polite and professional, just what you would hope and expect. Also the time taken for the service was great.

Quick and professional.

Excellent service rep, quick and professional service

Alex was a great salesman. He was patient, professional, knowledgable and attentive. The dealership was clean and inviting.

worst dealership i have ever encounter

Khae was wonderful and really explained everything well. My car was serviced quickly and was diagnosed and fixed. It is doing well.

Dave Weller is always great!

Angie and Joe were excellent. Quick and efficient

We had called and schedule an appointment several days before we showed up for our appointment. Something went wrong and it dod not actually get scheduled. Instead of turning us away the lady. Who helped us was so friendly and did not make us feel bad for the mixup. Gave us an accurate time on how long it would be. And took us as walk ins. It was still a fast service! The lady was amazing and i will return just because of her.

Tahen on time Ready as promised

Everyone we dealt with from the initial salesman through finance through management was fantastic.

Professional, helpful. First time I have left a dealer not sick to my stomach

Difficult to diagnose They listened to my concerns and found the problem

Darren was awesome in every possible way

Quick and easy

Everything went smoothly.

4th car I got from dealership thank you 🙏

Andrew was the Best!

I had a great experience. Everything went smoothly and they allowed me to take my time

Alexandr , Not only did a great job in selling us on the truck but more important after I took the truck home found an issue with rear window and he gave me great customer support.

Very professional staff from salesman to manager and everyone in between

Excellent service and great customer service!

Great!

Recognized my Yukon problem and resolved in 4 hours. Appreciated Mike’s timely followup